Return Policy
Return & Refund Policy
At Elix, customer satisfaction is our top priority.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
• Item must be unused and in original condition
• Item must be in original packaging
Non-Returnable Items
Certain items cannot be returned, including:
• Opened or used beauty products
• Items marked as final sale
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you received a damaged or wrong item, please contact us within 48 hours with photos of the issue.
Contact Us
For all return requests, contact:
elix.shop7@gmail.com